Contact Details

Shop 15, Stargate Shopping Centre
Rockingham Road
Spearwood WA 6163

Telephone: (08) 9494 2169
Fax: (08) 9434 9819

Complaints and Disputes

If you have a complaint or dispute with Quatorze Investments Pty Ltd please use our internal dispute resolution procedure by contacting:

The Dispute Resolution Officer

Shop 6, 2209 Albany Highway

Telephone: (08) 9398 3177
Fax: (08) 9398 3277

If you are not satisfied with the outcome of our internal dispute resolution process, you may contact our independent external dispute resolution scheme which is:

Credit Ombudsman Service Limited

Tel: 1800 138 422 (9:00 am – 5:00 pm Monday to Friday Sydney time)
Fax: 02 9273 8440

PO Box A252,
Sydney South, NSW 1235

Responsible Lending Obligations

We are required by law to:

  • Make reasonable inquiries about:
    • Your requirements and objectives in relation to your credit contract with us; and
    • Your financial situation.
  • Take reasonable steps to verify your financial situation.
  • Assess whether any credit contract with us is unsuitable for you.
  • Not provide you with credit which is unsuitable.

Copy of Suitability Assessment

If you ask us for a copy of our assessment of your suitability for the credit contract:

  • Before entering into the credit contract, we must provide you with a written copy of the assessment before entering into the credit contract.
  • After entering into the credit contract but within:
    • 2 years of its starting, we must give you a written copy of the assessment within 7 business days.
    • 7 years of its starting, we must give you a written copy of the assessment within 21 business days.